Seminar Series: Motivating, Supporting, and Measuring Collaboration in Teams

Title: Motivating, Supporting, and Measuring Collaboration in Teams

Speaker: Kelly Lyons, University of Toronto

Date: Friday March 6, 2015

Time: 3:30pm

Place: Thorvaldson, 159


The emerging field of service science is the study of service systems, which are defined as configurations of resources (people, information, organizations, and technology) adapting dynamically and connecting internally and externally to other service systems to bring about benefit or value. Compared to manufacturing and commodity-based organizations that produce and sell goods independently of customer inputs, customer input is required to deliver services. This differentiating aspect of service systems is called value co-creation because two entities must interact to create value together, often according to differing perceptions of value. Successful value co-creating interactions require innovative uses of technology to support relationship-building, group interactions, collaborative work processes, and information sharing across organizational and geographic boundaries.  In this presentation, I will introduce the concept of service systems and describe recent projects in which we use technological systems to motivate collaboration, support people in collaborative work, and measure and evaluate collaboration. 


Dr. Kelly Lyons is an Associate Professor in the Faculty of Information at the University of Toronto. Prior to joining the Faculty of Information, she was the Program Director of the IBM Toronto Lab Centre for Advanced Studies (CAS). Her current research interests include service science, social media, and collaborative work. Currently, she is focusing on ways in which social media can support human‐to‐ human interactions in service systems. Kelly has co‐authored a number of papers, served on program committees for conferences, given many keynote and invited presentations, and co‐chaired several workshops. She has been the recipient of an NSERC Discovery Grant, an NSERC Collaborative Research and Development Grant with SAP, and an IBM Smarter Planet Faculty Innovation Grant and has received funding through the GRAND Networks of Centres of Excellence (NCE). Kelly holds a cross‐appointment with the University of Toronto’s Department of Computer Science, is a member of the Executive Committee of the University of Toronto’s Knowledge Media Design Institute, is an IBM Faculty Fellow, and an SAP Faculty Fellow. From 2008 to 2012, she was a Member‐at‐Large of the ACM Council and a member of the Executive Council of ACM‐W. She is a member of the Steering Committee for the Ontario Celebration of Women in Computing (ONCWIC) and is very interested in promoting Women in Technology initiatives. More details can be found at: